Patient Safety Protocols


Welcome! Dr. Shems and our team have updated
our safety protocols!


Calls and texts are no longer needed upon arrival. Please see our updated protocol posted on our inside door. We have always welcomed our families to attend, but we must still limit the number of people in the office. Please have your child check in unaccompanied when possible and someone from our team will update you in the parking lot or by text once the appointment is completed.



Before Your Appointment


  • Please brush and floss your teeth at home, as our brushing area is remaining closed.
  • If you are coming for your first visit, please fill out the patient information/health history form on out patient forms page

At the End of Your Appointment


  • Parents: a member of our team will update you in the parking lot or via text.
  • We are kindly asking for payments to be made over the phone to minimize office flow. Please expect texts or emails alerting you of any balances for your convenience.
  • For our high-risk patients, or those who prefer to see us from home, we will continue to offer virtual appointments.


We are Proud to Inform You That We’ve Taken
Every Safety Measure Possible – Please Read How


Office Air-Cleaning Strategies


We partnered with local HVAC company AAA Energy Service to design and install a professional air-cleaning system. It exhausts air from our Clinical Area and treats the air with the latest technologies available. This creates a much safer environment for our patients and staff.


The air from our clinical area is exhausted and treated once every 3.7 minutes. That’s 16 air-changes per hour!


Once exhausted, the air is:

  • Exposed to medical grade UVC lights (254 nm) which inactivates microorganisms.
  • Air flows past a bi-polar ionization generator, the device emits positive and negative ions, creating a plasma region that actively purifies the air, killing mold, bacteria and viruses.
  • Filtered through HEPA filters with rated efficiency of 99.99% @ 0.3 microns or larger. The novel coronavirus itself is 0.125 microns, but the droplets it travels in—when people cough, talk, or breathe—initially are larger, around 1 micron. That’s a size easily captured by HEPA filters.
  • Our Clinical Treatment Area has been converted to a negative pressure zone, mirroring critical care hospital suites to constantly maintain clean air.
  • Implementation of two styles of additional high speed evacuation units to absorb 89-98% of aerosolization when removing orthodontic adhesives.
  • Touch-free fixtures throughout the office to minimize cross contamination.